Just check the first three digits of the OwnerId field (the key prefix for the Id). You can use a formula criterion here. Is owned by User: BEGINS([Case].OwnerId, "005") Save Is owned by Queue: BEGINS([Case].OwnerId, "00G")
Just check the first three digits of the OwnerId field (the key prefix for the Id). You can use a formula criterion here. Is owned by User: BEGINS([Case].OwnerId, "005") Save Is owned by Queue: BEGINS([Case].OwnerId, "00G")