//////////////////////////////// Fetching dymamic messages Start ///////////////////////////////////////////////////////////
messages = zoho.crm.getRecords("Chatbot_Messages");
// info messages;
for each  dynamic_message in messages
{
	// 	info dynamic_message.get("Type");
	if(dynamic_message.get("Type") == "Welcome")
	{
		welcome_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "HIPAA Disclaimer")
	{
		hippa_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Chat End")
	{
		chat_end_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Departments")
	{
		departments_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Issue")
	{
		issue_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Connect to Agent")
	{
		connect_to_agent_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "User Not Identified")
	{
		user_not_identified_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Other Email")
	{
		other_mail_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Select Product")
	{
		select_product_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "No Support Agreement")
	{
		no_support_agreement_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Category")
	{
		category_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Read Article")
	{
		read_article_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Article Found")
	{
		article_found_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Issue Resolved with Article")
	{
		issue_resolved_with_article_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Tallk to Agent")
	{
		talk_to_agent_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Thank You for Information")
	{
		thank_you_for_information_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Need Further Help")
	{
		need_further_help_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Thank You")
	{
		thank_you_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Ticket Created for Team")
	{
		ticket_created_for_team_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Ticket Created for Reference")
	{
		ticket_created_for_reference_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Issue Resolved")
	{
		issue_resolved_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "What Can I Help You")
	{
		how_can_i_help_you_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Operator Busy")
	{
		operator_busy_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Classification")
	{
		classification_message = dynamic_message.get("Message");
	}
	else if(dynamic_message.get("Type") == "Ticket Not Created")
	{
		ticket_not_created_message = dynamic_message.get("Message");
	}
}
//////////////////////////////// Fetching dymamic messages Ends ///////////////////////////////////////////////////////////
response = Map();
response.put("action","reply");
response.put("replies",{hippa_message,welcome_message,departments_message});
response.put("input",{"type":"select","options":{"Client Care","Sales"}});
return response;