Integration Questions | Zendesk | Support Agent

FH DEMO Site
https://fh-demos.squarespace.com/


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but if they aren’t comfortable, they can work around it by adding the stylesheet and lightframe API to the global footer of the site.
See these links
https://fareharbor.com/help/website/integrations/lightframe/#adding-to-website
https://fareharbor.com/help/website/integrations/tools/buttons-stylesheet/#installation


*********** Support form
from Johnny:
you can submit it over to us following the process , just clarify which button they want us to adjust.

>>>> Hyperlink word process and add this link:
https://fareharbor.com/help/internal/support/support-triaging/#integrations
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************ Consultation Request
If the client just wants us to replace the calendar embed with an embedded grid you can submit a live request. Otherwise if you need more advise you can submit an Integration consultation request and we can work with you to offer suggestions
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Zendesk Integrations Ticket - a few pointers:

When starting a ticket, add your name first, select ‘submit as open’
Before you ‘submit as close’ your ticket, 
go to original ticket, 
add a note stating completed and then select ‘submit as open’



support agent submit a ticket to us. Or you can fill out our Airtable form here https://fareharbor.com/submit/integration-request-form/

Custom Code Requests Form: https://fareharbor.com/submit/custom-code-request-form/


If you need the info for putting in the integrations ZD ticket it is here :
https://fareharbor.com/help/internal/integrations/submitting-an-integration-request/#support-assigning-zendesk-tickets-to-integrations


https://airtable.com/shraJrBsuRvWimnFv 

with detailed information on the updates.

The best way to make sure we have everything we need is with a ticket. Please see the following help doc for details on how to submit a ticket to us.
https://fareharbor.com/help/internal/integrations/submitting-an-integration-request/#support-assigning-zendesk-tickets-to-integrations 


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TRANSLATIONS:

hello, the client is wondering if it is possible to set up an integration so that it links directly to a translated version of their dashboard. In this case, it would be linking to translations the client has made themselves, as referenced in this help doc:

The best way to make sure we have everything we need is with a ticket. Please see the following help doc for details on how to submit a ticket to us.
https://fareharbor.com/help/internal/integrations/submitting-an-integration-request/#support-assigning-zendesk-tickets-to-integrations 



** if Client wants to add lightframe to Squarespace
Settings - Advanced - Code Injection.
Add FH Lightframe API in the Footer Section:
<script src="https://fareharbor.com/embeds/api/v1/?autolightframe=yes"></script>


** Client asking for a Zoom call
Integrations is not a client facing team, and we do not interact directly with clients at all.
However; these help docs are client facing and should provide the resources they need to get the job done. If not, they can always allow us to integrate.
https://fareharbor.com/help/website/integrating-with-fareharbor/



** Docs for TRANSLATIONS
https://fareharbor.com/help/dashboard/communication/language-translation/#supported-languages (


**FACEBOOK PIXEL  Yes it gets added to the website as well. Found this compass page https://compass.fareharbor.com/guides/articles/facebook-pixel-fundamentals-getting-started/




Nothing in 301 Redirects.
Our stylesheet goes in the header:
<link rel="stylesheet" href="https://fh-kit.com/buttons/v2/?red=cc0000&orange=ff6000&green=3AB134" type="text/css" media="screen" /> They can add or change or remove the colors in the href
Our API goes in the Footer(that’s what makes lightframe work):
<script src="https://fareharbor.com/embeds/api/v1/?autolightframe=yes"></script>
AND if they want a floater and they know how to add that from the instructions, that goes in the Footer too:
<a href="DashBookingLinkGoesHere" class="fh-button-flat-COLOR fh-fixed--bottom fh-icon--calendar-check">Book Now</a>
They just need to replace the href with their booking link and add the color for the button they want to use where it says COLOR