Email script: cw_incident_caller_new_main

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Mon Feb 07 2022 18:08:05 GMT+0000 (Coordinated Universal Time)

(function runMailScript(current, template, email, email_action, event) {


    var sub = gs.getMessage("Incident {0} has been opened for you", current.getValue('number'));

    email.setSubject(sub);

    var incLink = current.getLink();
    var href = '<a href="' + incLink + '" target="_blank">' + current.getValue('number') + '</a>';

var openingLine = gs.getMessage("The incident, {0} - {1}, has been opened for you and is being reviewed ", [href, current.getValue('short_description')]);
var openingLine2 = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">Click Here</a>';  
    
    template.print(openingLine);
	template.print('To resolve or view your incident ' + openingLine2);
	

})(current, template, email, email_action, event);

COPY

Incident notification to user

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Email script: cw_incident_caller_new_main

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