"In today's fast-paced society, the demand for convenient and efficient food delivery options has surged, leading to the proliferation of online food ordering systems. However, despite their popularity, these platforms are not without their challenges. The proposed study aims to investigate the limitations and opportunities associated with online food ordering systems, with a focus on understanding the impact on customer satisfaction, restaurant operations, and market competitiveness. By addressing key issues such as technical reliability, operational efficiency, cost-effectiveness, and customer service quality, this research seeks to provide insights and recommendations for enhancing the effectiveness and sustainability of online food ordering systems in the modern restaurant industry."