Case 3: group & agent level NEW
Tue Apr 04 2023 06:07:17 GMT+0000 (Coordinated Universal Time)
Saved by @shubhangi_burle
%jdbc(hive)
set tez.queue.name=phonepe_verified;
set hive.execution.engine=tez;
-- CASE 3 COMBINED
SELECT P.run_date_monday, P.group_name, P.agent_name
, week1_ticket_cnt
, week1_reply_cnt
, week1_private_note_cnt
, week2_ticket_cnt
, week2_reply_cnt
, week2_private_note_cnt
, week3_ticket_cnt
, week3_reply_cnt
, week3_private_note_cnt
, week4_ticket_cnt
, week4_reply_cnt
, week4_private_note_cnt
, week5_ticket_cnt
, week5_reply_cnt
, week5_private_note_cnt
FROM
(SELECT '2023-05-22' AS run_date_monday, A.group_name, A.agent_name
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 36) AND DATE_SUB('2023-05-22', 30) THEN incoming_cnt ELSE 0 END) AS Week1_ticket_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 29) AND DATE_SUB('2023-05-22', 23) THEN incoming_cnt ELSE 0 END) AS Week2_ticket_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 22) AND DATE_SUB('2023-05-22', 16) THEN incoming_cnt ELSE 0 END) AS Week3_ticket_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 15) AND DATE_SUB('2023-05-22', 9) THEN incoming_cnt ELSE 0 END) AS Week4_ticket_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 8) AND DATE_SUB('2023-05-22', 2) THEN incoming_cnt ELSE 0 END) AS Week5_ticket_cnt
FROM
(SELECT `group` AS group_name, Date(created_time) as dt, ticket_id, `agent` AS agent_name, COUNT(*) AS incoming_cnt
FROM freshdesk.properties
WHERE year IN (year(DATE_SUB('2023-05-22', 36)) , year(DATE_SUB('2023-05-22', 2)))
AND month >= month(DATE_SUB('2023-05-22', 36)) AND month <= month(DATE_SUB('2023-05-22', 2))
AND Date(created_time) BETWEEN DATE_SUB('2023-05-22', 36) AND DATE_SUB('2023-05-22', 2)
AND `group` IN ('Risk Team', 'security', 'Cybercell', 'FRA-Escalations', 'Blocked Fraud', 'Lien Email', 'NPCI Escalations')
AND `agent` IN ('Akash Shinde', 'arifa.fathima', 'ashmita.maheshwari', 'imran.khan', 'pooja.rajangam', 'sharath.ls', 'vivek.gowra', 'BhanuPrasad N'
, 'karthik.hiremath', 'anushka.prabha', 'Prasad Patil', 'alice', 'fra-automation')
GROUP BY `group`, Date(created_time), ticket_id, `agent`)A
GROUP BY group_name, agent_name)P
LEFT JOIN
(SELECT '2023-05-22' AS run_date_monday, A.group_name, C.agent_name
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 36) AND DATE_SUB('2023-05-22', 30) THEN reply_cnt ELSE 0 END) AS Week1_reply_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 36) AND DATE_SUB('2023-05-22', 30) THEN private_note_cnt ELSE 0 END) AS Week1_private_note_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 29) AND DATE_SUB('2023-05-22', 23) THEN reply_cnt ELSE 0 END) AS Week2_reply_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 29) AND DATE_SUB('2023-05-22', 23) THEN private_note_cnt ELSE 0 END) AS Week2_private_note_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 22) AND DATE_SUB('2023-05-22', 16) THEN reply_cnt ELSE 0 END) AS Week3_reply_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 22) AND DATE_SUB('2023-05-22', 16) THEN private_note_cnt ELSE 0 END) AS Week3_private_note_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 15) AND DATE_SUB('2023-05-22', 9) THEN reply_cnt ELSE 0 END) AS Week4_reply_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 15) AND DATE_SUB('2023-05-22', 9) THEN private_note_cnt ELSE 0 END) AS Week4_private_note_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 8) AND DATE_SUB('2023-05-22', 2) THEN reply_cnt ELSE 0 END) AS Week5_reply_cnt
, SUM(CASE WHEN A.dt BETWEEN DATE_SUB('2023-05-22', 8) AND DATE_SUB('2023-05-22', 2) THEN private_note_cnt ELSE 0 END) AS Week5_private_note_cnt
FROM
(SELECT `group` AS group_name, Date(created_time) as dt, ticket_id, `agent` AS agent_name, COUNT(*) AS incoming_cnt
FROM freshdesk.properties
WHERE year IN (year(DATE_SUB('2023-05-22', 36)) , year(DATE_SUB('2023-05-22', 2)))
AND month >= month(DATE_SUB('2023-05-22', 36)) AND month <= month(DATE_SUB('2023-05-22', 2))
AND Date(created_time) BETWEEN DATE_SUB('2023-05-22', 36) AND DATE_SUB('2023-05-22', 2)
AND `group` IN ('Risk Team', 'security', 'Cybercell', 'FRA-Escalations', 'Blocked Fraud', 'Lien Email', 'NPCI Escalations')
GROUP BY `group`, Date(created_time), ticket_id, `agent`)A
INNER JOIN
(SELECT from_unixtime(unix_timestamp(`date` ,'yyyyMMdd'), 'yyyy-MM-dd') as dt, ticket_id
, CASE WHEN performer_id = 40094141204 THEN 'Akash Shinde'
WHEN performer_id = 40096302442 THEN 'arifa.fathima'
WHEN performer_id = 40098326974 THEN 'ashmita.maheshwari'
WHEN performer_id = 40068659687 THEN 'imran.khan'
WHEN performer_id = 40079215228 THEN 'pooja.rajangam'
WHEN performer_id = 40097988320 THEN 'sharath.ls'
WHEN performer_id = 40080532390 THEN 'vivek.gowra'
WHEN performer_id = 40139679443 THEN 'BhanuPrasad N'
WHEN performer_id = 40134990405 THEN 'karthik.hiremath'
WHEN performer_id = 40071150299 THEN 'anushka.prabha'
WHEN performer_id = 40070159259 THEN 'Prasad Patil'
WHEN performer_id = 40031538049 THEN 'alice'
WHEN performer_id = 40062605741 THEN 'fra-automation'
END AS agent_name
, COUNT(CASE WHEN activity_note_type = 0 THEN ticket_id ELSE NULL END) AS reply_cnt
, COUNT(CASE WHEN activity_note_type = 3 THEN ticket_id ELSE NULL END) AS private_note_cnt
FROM freshdesk.activities
WHERE from_unixtime(unix_timestamp(`date` ,'yyyyMMdd'), 'yyyy-MM-dd') >= DATE_SUB('2023-05-22', 36)
AND performer_id IN (40094141204, 40096302442, 40098326974, 40068659687, 40079215228, 40097988320, 40080532390, 40139679443, 40134990405, 40071150299, 40070159259)
GROUP BY from_unixtime(unix_timestamp(`date` ,'yyyyMMdd'), 'yyyy-MM-dd'), ticket_id
, CASE WHEN performer_id = 40094141204 THEN 'Akash Shinde'
WHEN performer_id = 40096302442 THEN 'arifa.fathima'
WHEN performer_id = 40098326974 THEN 'ashmita.maheshwari'
WHEN performer_id = 40068659687 THEN 'imran.khan'
WHEN performer_id = 40079215228 THEN 'pooja.rajangam'
WHEN performer_id = 40097988320 THEN 'sharath.ls'
WHEN performer_id = 40080532390 THEN 'vivek.gowra'
WHEN performer_id = 40139679443 THEN 'BhanuPrasad N'
WHEN performer_id = 40134990405 THEN 'karthik.hiremath'
WHEN performer_id = 40071150299 THEN 'anushka.prabha'
WHEN performer_id = 40070159259 THEN 'Prasad Patil'
WHEN performer_id = 40031538049 THEN 'alice'
WHEN performer_id = 40062605741 THEN 'fra-automation' END)C
ON A.ticket_id = C.ticket_id AND A.dt <= C.dt
GROUP BY A.group_name, C.agent_name)Q
ON P.run_date_monday = Q.run_date_monday AND P.group_name = Q.group_name AND P.agent_name = Q.agent_name
ORDER BY P.run_date_monday, P.group_name, P.agent_name
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