var O365OutageSync = Class.create(); 

O365OutageSync.prototype = { 

    initialize: function() { 

    }, 

    refreshO365OutageRecords: function(token){ 

        var date_now = gs.nowDateTime(); 

        var parser = new JSONParser(); 

        var json_responseBody = "failed to load"; 

        try {  

            var r = new sn_ws.RESTMessageV2('Microsoft Azure', 'Get Service Status'); 

            r.setStringParameterNoEscape('TenantID', gs.getProperty('AzureAccessToken.TenantID')); 

            r.setStringParameterNoEscape('Token', token); 

            var response = r.execute(); 

            var httpStatus = response.getStatusCode(); 

            if(httpStatus == '200'){ 

                //Success 

                var str_responseBody = response.getBody(); 

                json_responseBody = parser.parse(str_responseBody); 

            } else { 

                gs.log("Error requesting O365 Service Status.  httpStatus:" + httpStatus); 

            } 

        } catch(ex) { 

            var message = ex.message; 

            gs.log("Error requesting O365 Service Status.  Error Message:" + message); 

        } 

         

        if(json_responseBody != "failed to load"){ 

            for (s = 0; s < json_responseBody.value.length; s++) { 

                //gs.log(json_responseBody.value[s].WorkloadDisplayName + " : " + json_responseBody.value[s].StatusDisplayName); 

                var str_bs_sys_id = ""; 

                 

                //***Create Business Service Record if it does not already exist*** 

                var gr_bs = new GlideRecord('cmdb_ci_service'); 

                gr_bs.addQuery('name', 'O365 - ' + json_responseBody.value[s].WorkloadDisplayName); 

                gr_bs.query(); 

                if(gr_bs.next()){ 

                    str_bs_sys_id = gr_bs.sys_id + ""; 

                } else if (json_responseBody.value[s].IncidentIds.length > 0){ 

                    //Doesnt exist, create it 

                    var gr_new_bs = new GlideRecord('cmdb_ci_service'); 

                    gr_new_bs.initialize(); 

                    gr_new_bs.setValue('name', 'O365 - ' + json_responseBody.value[s].WorkloadDisplayName); 

                    gr_new_bs.setValue('used_for', 'Production'); 

                    str_bs_sys_id = gr_new_bs.insert(); 

                } 

                 

                 

                //***Create Outages for open incidents*** 

                var arr_openOutages = []; 

                for (i = 0; i < json_responseBody.value[s].IncidentIds.length; i++) { 

                    arr_openOutages.push(json_responseBody.value[s].IncidentIds[i]); 

                    var gr_existing_outage = new GlideRecord('cmdb_ci_outage'); 

                    gr_existing_outage.addQuery('u_number',json_responseBody.value[s].IncidentIds[i]); 

                    gr_existing_outage.query(); 

                    if(gr_existing_outage.next()){ 

                        //Set Outage Status for existing Outage Record 

                        switch(json_responseBody.value[s].Status){ 

                            case 'ServiceDegradation': 

                                gr_existing_outage.setValue('type', 'degradation'); 

                                break; 

                            case 'ServiceInterruption': 

                                gr_existing_outage.setValue('type', 'outage'); 

                                break; 

                        } 

                        gr_existing_outage.update(); 

                         

                         

                    } else { 

                        var gr_new_outage = new GlideRecord('cmdb_ci_outage'); 

                        gr_new_outage.initialize(); 

                        gr_new_outage.setValue('u_number', json_responseBody.value[s].IncidentIds[i]); 

                        gr_new_outage.setValue('cmdb_ci', str_bs_sys_id); 

                        gr_new_outage.begin = date_now; 

                         

                        //Set Outage Status for existing Outage Record 

                        switch(json_responseBody.value[s].Status){ 

                            case 'Investigating': 

                                gr_new_outage.setValue('type', 'degradation'); 

                                break; 

                            case 'ServiceDegradation': 

                                gr_new_outage.setValue('type', 'degradation'); 

                                break; 

                            case 'ServiceInterruption': 

                                gr_new_outage.setValue('type', 'outage'); 

                                break; 

                            case 'RestoringService': 

                                gr_new_outage.setValue('type', 'degradation'); 

                                break; 

                            case 'ExtendedRecovery': 

                                gr_new_outage.setValue('type', 'degradation'); 

                                break; 

                            case 'VerifyingService': 

                                gr_new_outage.setValue('type', 'degradation'); 

                                break; 

                        } 

                        gr_new_outage.insert(); 

                    } 

                } 

                     

                     

                //***End Outages for resolved incidents*** 

                //gs.log("Closing incidents for :" + json_responseBody.value[s].WorkloadDisplayName +", cisysid:" + str_bs_sys_id +  "Status:" + json_responseBody.value[s].Status + ", open outages:" + arr_openOutages.join(',')); 

                if(str_bs_sys_id.length > 0){ 

                    var arr_closedcodes = ['ServiceRestored', 'PostIncidentReportPublished', 'ServiceOperational', 'FalsePositive']; 

                    var arrUtil = new ArrayUtil(); 

                    var gr_active_outage = new GlideRecord('cmdb_ci_outage'); 

                    gr_active_outage.addQuery('cmdb_ci', str_bs_sys_id); 

                    gr_active_outage.addNullQuery('end'); 

                    gr_active_outage.query(); 

                    while(gr_active_outage.next()){ 

                        if((arrUtil.indexOf(arr_closedcodes, json_responseBody.value[s].Status) >= 0)||(arrUtil.indexOf(arr_openOutages, gr_active_outage.u_number) < 0)){ 

                            //Service is fully operational. 

                            //Close out all active outages 

                            gr_active_outage.end = date_now; 

                            gr_active_outage.update(); 

                        } else { 

                            

                        } 

                    } 

                } 

            } 

        }         

    }, 

    refreshO365OutageMessages: function(token){ 

        //***Pull Down Outage Messages*** 

        var parser = new JSONParser(); 

        var json_responseBody = "failed to load"; 

        try {  

            var r = new sn_ws.RESTMessageV2('Microsoft Azure', 'Get All Messages'); 

            r.setStringParameterNoEscape('TenantID', gs.getProperty('AzureAccessToken.TenantID')); 

            r.setStringParameterNoEscape('Token', token); 

            var response = r.execute(); 

            var httpStatus = response.getStatusCode(); 

            if(httpStatus == '200'){ 

                //Success 

                var str_responseBody = response.getBody(); 

                json_responseBody = parser.parse(str_responseBody); 

            } else { 

                gs.log("Error requesting O365 Service Messages.  httpStatus:" + httpStatus); 

            } 

        } catch(ex) { 

            var message = ex.message; 

            gs.log("Error requesting O365 Service Messages.  Error Message:" + message); 

        } 

        if(json_responseBody != "failed to load"){ 

            for (i = 0; i < json_responseBody.value.length; i++) { 

                if(json_responseBody.value[i].Messages.length > 0){ 

                    this.updateOutage(json_responseBody.value[i].Id, json_responseBody.value[i].Messages[json_responseBody.value[i].Messages.length-1].MessageText + "<BR><BR><u>Last Updated: " + json_responseBody.value[i].Messages[json_responseBody.value[i].Messages.length-1].PublishedTime + "</u>"); 

                } else { 

                    this.updateOutage(json_responseBody.value[i].Id, json_responseBody.value[i].ImpactDescription); 

                } 

            } 

        } 

    }, 

    updateOutage: function(str_number, str_details){ 

        var gr_outage = new GlideRecord('cmdb_ci_outage'); 

        gr_outage.addQuery('u_number', str_number); 

        gr_outage.query(); 

        if(gr_outage.next()){ 

            gr_outage.setValue('details', str_details); 

            gr_outage.update(); 

        } 

    }, 

    getAzureAPIAccessToken: function(){ 

        var token = ""; 

        try {  

            var r = new sn_ws.RESTMessageV2('Microsoft Azure', 'Get Access Token'); 

            r.setStringParameterNoEscape('ClientSecret', gs.getProperty('AzureAccessToken.ClientSecret')); 

            r.setStringParameterNoEscape('ClientID', gs.getProperty('AzureAccessToken.ClientID')); 

            r.setStringParameterNoEscape('TenantID', gs.getProperty('AzureAccessToken.TenantID')); 

            var response = r.execute(); 

            var httpStatus = response.getStatusCode(); 

            if(httpStatus == '200'){ 

                //Success 

                var str_responseBody = response.getBody(); 

                var parser = new JSONParser(); 

                var json_responseBody = parser.parse(str_responseBody); 

                token = json_responseBody.access_token; 

            } else { 

                gs.log("Error requesting Azure API Token.  httpStatus:" + httpStatus); 

            } 

        } catch(ex) { 

            var message = ex.message; 

            gs.log("Error requesting Azure API Token.  Error Message:" + message); 

        } 

             

        return token; 

    },     

    type: ‘O365OutageSync’ 

};