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faqs.php


dashboard

Wed Nov 25 2020 14:36:11 GMT+0000 (UTC)

Posted by @uchenliew #php

<html lang="en">
	<head>
		<!--using external files-->
		<?php require('import.html') ?>
		
		<title>U Chen Daily | FAQs</title>
	</head>
	<style>
		.card-header{
		background: #1f52a3;
		}
		.card-body{
		color: #1f52a3;
		}
		h3{
		color: #1f52a3;
		margin: 20px 0;
		}
	</style>
	<body>
		<!--using external files-->
		<?php require('header.php'); ?>
		<div class="container" style="margin: 5px 20px;">
			<div class="row">
				<div class="col-sm"><h3 style="color: #1f52a3;">FAQs</h3></div>
			</div>
		</div>
		<div class="container-fluid bg-light" style="padding: 10px 10px 50px;">
			<div class="row bg-light" style="margin: 10px 35px; font-size: 18px;">
				<div class="col-lg-6">
					<h3>General</h3>
					<div class="accordion" id="accordionExample">
						<!--first faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingOne">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light" type="button" data-toggle="collapse" data-target="#collapseOne" aria-expanded="true" aria-controls="collapseOne">
										There is something wrong with TheUChen.com.my and/or app. What should I do? (example: broken link, error page, spotted some issues)
									</button>
								</h2>
							</div>
							<div id="collapseOne" class="collapse show" aria-labelledby="headingOne" data-parent="#accordionExample">
								<div class="card-body bg-white">
									We are sorry for the inconvenience caused. Please report your issue to us and include as much information as possible.
								</div>
							</div>
						</div>
						<!--first faq END-->
						<!--second faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingTwo">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseTwo" aria-expanded="false" aria-controls="collapseTwo">
										I want to publish articles or pictures from U Chen Daily. How do I get copyright permission?
									</button>
								</h2>
							</div>
							<div id="collapseTwo" class="collapse" aria-labelledby="headingTwo" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Write to us and get permission. Granting or refusal of permission is at our sole and absolute discretion.
								</div>
							</div>
						</div>
						<!--second faq END-->
						<!--third faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingThree">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseThree" aria-expanded="false" aria-controls="collapseThree">
										Why can I only read a limited number of articles on TheUChen.com.my and app?
									</button>
								</h2>
							</div>
							<div id="collapseThree" class="collapse" aria-labelledby="headingThree" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Effective Feb 24, 2020, we will be offering a paid digital membership for unlimited access to TheUChen.com.my and app (“Digital Access”). This will ensure that we continue to provide reliable, relevant, and compelling content while maintaining the quality of journalism that readers trust us to uphold. The membership, called U Chen Daily Digital Access, also includes personalisation features to improve your reading experience.
								</div>
							</div>
						</div>
						<!--third faq END-->
						<!--4th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingFour">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseFour" aria-expanded="false" aria-controls="collapseFour">
										How can I keep track of how many articles I have read?
									</button>
								</h2>
							</div>
							<div id="collapseFour" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Sorry, you can't track your article limit at the moment. We're still developing this part of the system so do bear with us while we continue to improve.
								</div>
							</div>
						</div>
						<!--4th faq END-->
						<!--5th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingFive">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseFive" aria-expanded="false" aria-controls="collapseFive">
										If I don’t want to register as a member, can I still read articles for free?
									</button>
								</h2>
							</div>
							<div id="collapseFive" class="collapse" aria-labelledby="headingFive" data-parent="#accordionExample">
								<div class="card-body bg-white">
									As a guest user without an active paid membership, you can access a limited number of articles for free each month. This limit resets every 30 days. This excludes premium content (marked as ‘PREMIUM’), which are exclusive to paid members, and content hosted on a separate subscription-based service, e.g. dimsum e-tuition videos.
								</div>
							</div>
						</div>
						<!--5th faq END-->
						<!--6th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingSix">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseSix" aria-expanded="false" aria-controls="collapseSix">
										Do I need to log in with a MyUChen account if I just want to read articles for free as a guest user?
									</button>
								</h2>
							</div>
							<div id="collapseSix" class="collapse" aria-labelledby="headingSix" data-parent="#accordionExample">
								<div class="card-body bg-white">
									While it’s not compulsory, we do recommend that you sign up for a MyUChen account. As a member, you can UChent your 1-month free trial to U Chen Daily Digital Access and enjoy personalisation features to improve your reading experience.
								</div>
							</div>
						</div>
						<!--6th faq END-->
						<!--7th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingSeven">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseSeven" aria-expanded="false" aria-controls="collapseSeven">
										What does the paid U Chen Daily Digital Access membership entail?
									</button>
								</h2>
							</div>
							<div id="collapseSeven" class="collapse" aria-labelledby="headingSeven" data-parent="#accordionExample">
								<div class="card-body bg-white">
									With U Chen Daily Digital Access membership, you will be able to access all articles on TheUChen.com.my and app, including premium content which are exclusive to paid members, excluding content hosted on a separate subscription-based services, e.g. dimsum e-tuition videos. Members can also access all personalisation features.
								</div>
							</div>
						</div>
						<!--7th faq END-->
						<!--8th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingEight">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseEight" aria-expanded="false" aria-controls="collapseEight">
										I'm currently subscribed to ePaper. Do I still need to subscribe to U Chen Daily?
									</button>
								</h2>
							</div>
							<div id="collapseEight" class="collapse" aria-labelledby="headingEight" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Yes. At the moment U Chen Daily Digital Access and ePaper subscription are on two separate platforms.
								</div>
							</div>
						</div>
						<!--8th faq END-->
					</div>
				</div>
				<div class="col-lg-6">
					<h3>About Account</h3>
					<div class="accordion" id="accordionExample">
						<!--9th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingNine">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light" type="button" data-toggle="collapse" data-target="#collapseNine" aria-expanded="true" aria-controls="collapseNine">
										I can’t sign up/register from Internet Explorer?
									</button>
								</h2>
							</div>
							<div id="collapseNine" class="collapse show" aria-labelledby="headingNine" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Internet Explorer is not supported at the moment. Best view from Chrome browsers.
								</div>
							</div>
						</div>
						<!--9th faq END-->
						<!--10th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingTen">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseTen" aria-expanded="false" aria-controls="collapseTen">
										I signed up for a free MyUChen account before Feb 10, 2020 and was prompted to update my password. What should I do?
									</button>
								</h2>
							</div>
							<div id="collapseTen" class="collapse" aria-labelledby="headingTen" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Please log in with your username/email and change your password with a minimum of eight characters. It must contain at least one upper case letter, one number, and one special character except '+' and '='. Please use your new password for future logins.
								</div>
							</div>
						</div>
						<!--10th faq END-->
						<!--11th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingEleven">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseEleven" aria-expanded="false" aria-controls="collapseEleven">
										Why do I have to change my password?
									</button>
								</h2>
							</div>
							<div id="collapseEleven" class="collapse" aria-labelledby="headingEleven" data-parent="#accordionExample">
								<div class="card-body bg-white">
									We've made some enhancements to the TheUChen.com.my and app to improve your reading experience and for web security. This includes migrating all MyUChen accounts to a new system. Members who signed up before Feb 10, 2020, are required to update their password.
								</div>
							</div>
						</div>
						<!--11th faq END-->
						<!--12th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingTwelve">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseTwelve" aria-expanded="false" aria-controls="collapseTwelve">
										I forgot my password, what should I do?
									</button>
								</h2>
							</div>
							<div id="collapseTwelve" class="collapse" aria-labelledby="headingTwelve" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Click ‘Forgot Password?’ and you will be emailed a temporary password that you can log in with. Please proceed to change your password as soon as possible.
								</div>
							</div>
						</div>
						<!--12th faq END-->
						<!--13th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingThirteen">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseThirteen" aria-expanded="false" aria-controls="collapseThirteen">
										I’ve updated my password, but I can’t log in with MyUChen account’s username?
									</button>
								</h2>
							</div>
							<div id="collapseThirteen" class="collapse" aria-labelledby="headingThirteen" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Please use the new password with your MyUChen email.
								</div>
							</div>
						</div>
						<!--13th faq END-->
						<!--14th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingFourteen">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseFourteen" aria-expanded="false" aria-controls="collapseFourteen">
										I registered for a MyUChen account but did not receive any verification email. What should I do?
									</button>
								</h2>
							</div>
							<div id="collapseFourteen" class="collapse" aria-labelledby="headingFourteen" data-parent="#accordionExample">
								<div class="card-body bg-white">
									lease check both your Inbox and/or Spam folders. Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.
									<br>
									If you are using a corporate email, kindly inform your tech department to whitelist @theUChen.com.my.
								</div>
							</div>
						</div>
						<!--14th faq END-->
						<!--15th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingFifteen">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseFifteen" aria-expanded="false" aria-controls="collapseFifteen">
										The email verification link/code provided is invalid. What should I do?
									</button>
								</h2>
							</div>
							<div id="collapseFifteen" class="collapse" aria-labelledby="headingFifteen" data-parent="#accordionExample">
								<div class="card-body bg-white">
									Click ‘Resend verification email’ and try again. If you have closed the page or have been logged out, please log in again to click ‘Resend verification email’.
								</div>
							</div>
						</div>
						<!--15th faq END-->
						<!--16th faq UChenT-->
						<div class="card">
							<div class="card-header" id="headingSixteen">
								<h2 class="mb-0">
									<button class="btn btn-block text-left text-light collapsed" type="button" data-toggle="collapse" data-target="#collapseSixteen" aria-expanded="false" aria-controls="collapseSixteen">
										I can’t seem to register. It says email address previously registered. What do I do?
									</button>
								</h2>
							</div>
							<div id="collapseSixteen" class="collapse" aria-labelledby="headingSixteen" data-parent="#accordionExample">
								<div class="card-body bg-white">
									If you have forgotten your password, click ‘Forgot Password?’ to reset it. If you are certain that you did not sign up with your email address before, kindly contact our Customer Service.
								</div>
							</div>
						</div>
						<!--16th faq END-->
					</div>
				</div>
			</div>
		</div>
		<!--using external files-->
		<?php require('footer.html'); ?>
	</body>
</html>
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